About

FAQ

• Where is the store based?

  Hong Kong, Hong Kong

• Do you accept orders placed outside of the US?

  We sure do!

• How long will it take to receive my order?

  Normally, we need 7-14 days to make the items + 1-4 weeks for delivery. If you need urgent order, please choose the express shipping method when you place the order and inform us, we will make an urgent order for you. You will receive the item up to 10 days (the delivery still need to depend on your country).

• Should i pay The tax?

  If your address is from UK, please note that we must attach the actual payment receipt from PayPal to the parcel or the parcel cannot over through UK customs. Please understand you may pay VAT. Please check with your customs for the VAT rate.
  If you want to avoid the high tax, we can offer the solution.

  You can send other 10% payment to us at the same time when you placed the order. After you received the parcel, we will refund that 10% to you. It is because we can show the 10% payment receipt to customs. If you agree, it can avoid a lot of customs charge. Please contact us by e-mail: [email protected] if you wish to do this offer.

  For another country, please e-mail to us for request.
  [email protected]

• Do I have to pay the Tax

  We will write it is a gift and low values on the declaration form. But you still have the opportunity to pay tax if you a Europe country. The USA customer normally is not be charged tax.
  If your address is from Europe country, please note that we must attach the actual payment receipt from PayPal and write actual selling price to the parcel or the parcel cannot over through your customs. Please understand you may pay tax. Please check with your customs for the tax rate before you place the order to us.

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.